About Us
Providing tailored, individualised support, delivered by an experienced team with a passion for doing things differently in a way that suits you.
Our story
At Venelle we recognised a simple, yet fundamental fact.
People want to continue living in the comfort of their own home for as long as it’s feasible and safe to do so.
So, we asked ourselves, what can we do to help people continue to live the life they want to live for as long as possible?
And this is how Venelle was formed. We’re founded on the principle of making that happen, and our services have been moulded accordingly.
With a team built on decades of care experience, married with an understanding and appreciation of individual lifestyles, we celebrate people’s differences.
We don’t subscribe to the conveyor belt method of care. Our approach is all about the individual and their individual needs, preferences and choices.
Focused entirely on you, we support you in continuing to live your life the way you want to live it.
Providing meaningful care
At Venelle, our emphasis is on your lifestyle and a complementary and discrete approach that doesn’t compromise the way you want to live. We build our support around you and the things you want to do, empowering you with choice at all times.
Louise Blezzard – Founder & CEO
Our founder, Louise, is recognised as a transformational change leader with more than a decade’s experience of working in the health and social care sector.
With a long-standing passion for delivering exceptional care, Louise benefits from a unique clinical, compliance and commercial background.
Her extensive experience encompasses time as a CQC inspector as well as being Group Director of Wellbeing & Membership at Loveday, meaning she has in-depth experience of managing the application of high-quality care.
A natural people person with strong interpersonal skills, Louise’s empathetic nature has helped shape Venelle’s core person-centric values.
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Louise’s capabilities centre on business process improvement, change management, good clinical practice (GCP), regulatory compliance, and operational delivery.
Her career in the healthcare sector began with a nursing degree, which saw her work as a nurse and ward sister in the NHS before Louise seized the opportunity to transition into a care management role. Operating as a registered manager and an operational manager, Louise then moved on to work directly for the CQC as an inspector, something that gave her a unique and wide-ranging insight into the workings of well-run homes.
Wanting to get back into a care management role full time, Louise joined leading luxury care group Loveday as a general manager before stepping up to the senior leadership team as Group Director of Wellbeing and Membership.
Her extensive practical experience has been supplemented by additional academic rigour in the form of a Master's degree in Healthcare Management from the University of Surrey – with Louise applying high level theory to her day-to-day, something that’s helped her achieve ratings of Outstanding across four of her last five CQC assessments.
Dr. Simrat Marwah– Medical Director
A respected GP known for her integrative and highly personalised approach, Dr. Simrat Marwah brings a fresh layer of clinical leadership to Venelle in her role as Medical Director.
Currently practising at both OneWelbeck’s Health Assessment and Longevity Centre and 90 Sloane Street in Chelsea, Dr. Marwah is deeply experienced across private and NHS practice, with expertise spanning adult and paediatric care, acute and chronic conditions, women’s health, mental health, and preventative medicine.
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As Medical Director at Venelle, she works closely with Founder and CEO Louise Blezzard to expand the clinical scope of our offering - particularly as we grow our nursing service. Her focus is on ensuring our care is not only highly personalised but also clinically informed and medically robust, enhancing the lifestyle-focused support we offer our clients.
Having studied at Hull York Medical School, Dr. Marwah completed her foundation and GP training at the University of Manchester. Her postgraduate training covers a breadth of specialisms including general and emergency medicine, orthopaedics, surgery, paediatrics and elderly care - ensuring a comprehensive understanding of patient needs across all stages of life. She is also expanding her qualifications in nutritional and functional medicine and holds a diploma in injectables and fillers.
Renowned for her global networks and commitment to high-quality care, Dr. Marwah frequently connects clients to world-leading specialists and has travelled internationally to provide continuity of care for patients abroad.
At the heart of her practice is a belief in dignity, autonomy, and the importance of treating every individual holistically. This ethos aligns seamlessly with Venelle’s own, making her a natural fit for our mission to redefine care as a lifestyle-enhancing experience.
Outside of her clinical work, Dr. Marwah is passionate about tennis, sport - particularly cricket and Formula 1 - and travel, believing that connection through shared interests helps foster strong, human relationships between clients and care professionals.
Kelly Morris – Registered Manager and Director of Care Operations
With more than 20 years’ experience in care, including eighteen spent leading home care services, Kelly has a wealth of expertise in delivering outstanding, compassionate, person-centred care.
Her experience incorporates older care and dementia care, as well as care and support around long-term conditions, physical disabilities, learning disabilities, spinal injuries, end of life care and more – meaning she’s able to support people with a broad range of needs.
A resident of South West London, Kelly has experience of delivering exceptional care throughout the capital.
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A registered manager and nominated individual with the CQC, Kelly is fully qualified in Leadership and Management in Health and Social Care and is a specialist trainer when it comes to End of Life Care (Gold Standard Framework), Safeguarding and Medication.
Previous roles have seen her jointly chair monthly safeguarding panels with local authority Safeguarding Leads, while’s she’s also spent time coordinating nursing recruitment for a 35 strong group of care homes, nationwide.
In addition, Kelly has worked as the area manager for homecare branches spanning several London boroughs, which included the establishment, CQC registration and development of new branches.
From here, Kelly Progressed to Homecare Operations Director, with full responsibility for services supporting 230 adults, delivering 6,500 hours of care each week – leading a team of 270 carers, and 12 Operational staff.
Consistent CQC ratings have been her career hallmark, with her care provision rated as outstanding when it comes to being assessed under well-led.
Here at Venelle, Kelly is putting this extensive experience in practice as we grow and enhance our offering.
Heather Carter - Care Manager
With more than a decade of senior leadership experience across the home care sector, Heather brings extensive expertise in complex care, operational management, regulatory compliance and service development.
Her experience spans high-quality home care delivery, large-scale operational leadership and the development of person-centred services that balance clinical excellence with compassion, discretion and genuine relationship-led support.
Known for her calm, capable leadership style, Heather has built a strong reputation for supporting both clients and care teams while maintaining consistently high standards of quality and compliance.
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A highly experienced Registered Manager, Heather has led home care services across London and the South East, overseeing service growth, operational improvement strategies and large multidisciplinary teams.
Prior to joining Venelle, Heather served as Head of Homecare and Operations Director at Excelcare Homecare, where she was responsible for leading large-scale home care operations and supporting the continued growth and development of services.
Her previous leadership roles also include Operations Manager at My Homecare Surrey and Registered Manager at Bluebird Care Lewisham & Southwark, alongside senior operational positions at MiHomecare, HFH Healthcare and CHS Healthcare at King’s College Hospital.
Throughout her career, Heather has developed extensive experience supporting people with a broad range of needs, including complex care requirements, while helping organisations navigate periods of growth, service transformation and regulatory development.
Here at Venelle, Heather is working closely with Founder and CEO Louise Blezzard and Director of Care Operations Kelly Morris to oversee the delivery and continued evolution of the company’s care services, ensuring Venelle’s quality-led, highly personalised approach continues to develop alongside its growing membership and concierge offering.
Annette Naughton - Director of Partnerships
Annette brings a strategic yet deeply human approach to her role as Director of Partnerships at Venelle, where she is responsible for nurturing meaningful connections with clients, families and trusted professional partners.
With a career spanning healthcare, senior living and private medical services, Annette has extensive experience working at the intersection of care, hospitality and high-touch service. Her background includes senior leadership roles within luxury care environments, where she played a key role in developing new services, building long-term partnerships and supporting families through complex decision-making with sensitivity and clarity.
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At Venelle, Annette focuses on building relationships rooted in trust, understanding and discretion. She works closely with families, clinicians and professional advisors to ensure each introduction to Venelle feels personal, informed and aligned with the individual needs and aspirations of the client.
Rather than a traditional commercial role, Annette’s work is about listening first - understanding what matters most to each family and helping guide them towards support that genuinely enhances quality of life. Her ability to balance strategic insight with emotional intelligence ensures every relationship is handled with care, respect and professionalism.
Known for her calm confidence and collaborative style, Annette plays a key role in Venelle’s continued growth, helping extend our network while safeguarding the values, standards and personal approach that define the Venelle experience.